The following questions are some of the most common questions asked by our customers. If you are outside the U.S., many of your questions can be answered by contacting the store where you purchase OshKosh B'Gosh products.
How do I know my online experience will be private and secure?
What will my personal information be used for?
How do I make changes to my information?
How do I remove my information from your email mailing list?
Where can I go with questions regarding your Privacy and Security Policies?
How do I return or exchange merchandise?
How do I contact you?
How do I check the balance on my OshKosh B'Gosh Gift Card?
Does OshKosh B'Gosh have a catalog in the U.S.?
Where is the store nearest to me?
What do I do about an item I'm not completely satisfied with?
Where can I get replacement buckles or slides for my overalls?
Would OshKosh B'Gosh be interested in a cute photo I have of my child in your overalls?
How can I get my child into modeling for OshKosh B'Gosh?
How do I apply for a job with OshKosh B'Gosh?
How do I know my online experience will be private and secure?
This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. We make every possible effort to protect your online information by using industry standard Secure Socket Layer (SSL) Protocol encryption technologies to protect against information loss and assure a secure and trusted experience.
Click to View OshKosh Security & Privacy Statement.
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What will my personal information be used for?
When you register we collect your name, mailing address, phone number, and email address. This information is used to respond to your requests, contact you if necessary, and, if you wish, send you emails about sales, promotions, and other special events. Your information is used solely by OshKosh B'Gosh and is not sold to any third party companies.
Click to View OshKosh Security & Privacy Statement.
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How do I make changes to my information?
Contact customer service by email or phone.
| By email: |
You can send an email to
consumerbgosh@carters.com
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| By phone: |
1-800-692-4674 Monday through Friday: 8:00 AM to 4:30 PM CST. |
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Saturday: Closed |
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Sunday: Closed |
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How do I remove my information from your email mailing list?
Contact customer service by email or phone.
| By email: |
You can send an email to
consumerbgosh@carters.com
|
| By phone: |
1-800-692-4674 Monday through Friday: 8:00 AM to 4:30 PM CST. |
|
Saturday: Closed |
|
Sunday: Closed |
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Where can I go with questions regarding your Privacy and Security Policies?
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can call us at 1-800-692-4674 or send us an email addressed to
consumerbgosh@carters.com.
Click to View Security & Privacy Statement.
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How do I return or exchange merchandise?
If you are not completely satisfied with any item you buy from us, at any time, return it with a receipt and we will refund your full purchase price. You can return your purchase to any of our company owned OshKosh B'Gosh Retail Stores located in the United States. If the item was purchased from one of our stores, you will need your receipt in order to get the amount you originally paid. Without a receipt we will issue a store credit in the amount of the current sale price of the merchandise. If the store is unable to assist you, please contact Consumer Affairs at 1-800-692-4674, or send us an e-mail to
consumerbgosh@carters.com. After investigation, OshKosh will issue a reimbursement check for any product that is found to have a quality flaw.
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How do I contact you?
For customer service, you can contact us by email or phone.
| By email: |
You can send an email to
consumerbgosh@carters.com
|
| By phone: |
1-800-692-4674 Monday through Friday: 8:00 AM to 4:30 PM CST. |
|
Saturday: Closed |
|
Sunday: Closed |
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How do I check the balance on my OshKosh B'Gosh GiftCard?
OshKosh B'Gosh, Inc. GiftCards look like credit cards, but act like gift certificates. The GiftCard can be redeemed for retail merchandise only at any OshKosh B'Gosh owned and operated retail store in the United States and Puerto Rico. GiftCards carry a balance and can be used until the entire value of the GiftCard has been depleted. GiftCards have no expiration date and value can be added to them at any of our retail store locations. The GiftCard may be redeemed for cash when the balance is $5 or less. OshKosh B'Gosh, Inc. is not responsible for any lost or stolen cards.
You can check the balance of your GiftCard by contacting your local store or Customer Service.
For customer service, you can contact us by email or phone.
| By email: |
You can send an email to
consumerbgosh@carters.com
|
| By phone: |
1-800-692-4674 Monday through Friday: 8:00 AM to 4:30 PM CST. |
|
Saturday: Closed |
|
Sunday: Closed |
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Does OshKosh B'Gosh have a catalog in the U.S.?
OshKosh B'Gosh does not have a catalog at this time. The company had a mail order business in the past; however, with the retailers who carry OshKosh B'Gosh and the increasing number of company-owned stores, our products are widely available at stores across the U.S.
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Where is the store nearest to me?
To receive information on stores carrying OshKosh B'Gosh children's wear, please refer to the Store Locator .
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What do I do about an item I'm not completely satisfied with?
If you are not completely satisfied with any item you buy from us, at any time, return it with a receipt and we will refund your full purchase price. You can return your purchase to any of our company owned OshKosh B'Gosh Retail Stores located in the United States. If the item was purchased from one of our stores, you will need your receipt in order to get the amount you originally paid. Without a receipt we will issue a store credit in the amount of the current sale price of the merchandise. If the store is unable to assist you, please contact Consumer Affairs at 1-800-692-4674, or send us an e-mail to
consumerbgosh@carters.com. After investigation, OshKosh will issue a reimbursement check for any product that is found to have a quality flaw.
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Where can I get replacement buckles or slides for my overalls?
OshKosh B'Gosh will replace various buttons, hooks and slides free of charge on our garments, if possible. Contact Consumer Affairs at 800-692-4674 or click here .
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Would OshKosh B'Gosh be interested in a cute photo I have
of my child in your overalls?
We love to hear from our consumers. However, we do not use photos sent to us for advertising or any other purpose. Our ad campaigns feature only current season clothing.
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How can I get my child into modeling for OshKosh B'Gosh?
In the U.S., we hire all of our kids through modeling agencies near the locations of our photo shoots, which change from season to season. Contact agencies in your area about representing your child. If you have questions about the business of child modeling, your local library may have some helpful books on the topic.
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How do I apply for a job with OshKosh B'Gosh?
To learn of open positions at Oshkosh B'Gosh, Inc. please visit our Career Opportunities page.
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